Frequently Asked Questions
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
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Do you offer a warranty?
Yes, the Halo Klip comes with a 6-month warranty against manufacturing defects. If your device stops working under normal use, contact us and we'll arrange a replacement.
How do I contact Halo Klip support?
You can reach our support team via email at support@haloklip.co.za or through the contact form on our website. We aim to respond within 24 hours on business days.
My order arrived damaged — what do I do?
We're sorry to hear that. Please email us at support@haloklip.co.za with your order number and a photo of the damage within 48 hours of delivery and we'll make it right immediately.
What is your return and exchange policy?
We offer a 7-day return policy from the date of delivery. Items must be unused and in their original packaging. Please contact us at support@haloklip.co.za to initiate a return or exchange.
Do you ship internationally?
We currently focus on South Africa but are working on expanding internationally. Sign up for our newsletter to be notified when international shipping becomes available.
How long does delivery take within South Africa?
Standard delivery within South Africa takes 3–5 business days. Express options may be available at checkout depending on your location.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link. You can also visit our Track Your Order page for real-time updates.
Can I mix warm and cool tones in a bundle?
Currently, bundles are shipped in a single tone per order. If you'd like a specific combination, please reach out to our support team and we'll do our best to accommodate you.
What's included in each bundle?
The Single bundle includes 1 Halo Klip. The 3-Pack includes 3 units at a discounted rate — ideal for sharing or keeping one at every location. The 6-Pack offers the best value and is perfect for content creators or gifting.
Can I use it while it's charging?
Yes, the Halo Klip supports pass-through charging, so you can continue using it while it charges.
How do I charge the Halo Klip?
The Halo Klip charges via USB-C. Simply connect it to any USB power source using the included cable and it will be fully charged within approximately 1 hour.
What is the Halo Klip and how does it work?
The Halo Klip is a compact clip-on ring light designed for your smartphone. Simply clip it onto your phone, select your preferred light tone, and instantly elevate your photos and videos with professional-quality lighting — no tripod, no app, no setup required.
What devices is the Halo Klip compatible with?
The Halo Klip is compatible with most smartphones, including iPhone and Android devices. Its universal clip design fits securely on phones with or without a case.
What light modes are available?
The Halo Klip offers three light modes: warm, cool, and natural daylight. Each mode is designed to suit different environments and skin tones, giving you full creative control.
How bright is the light?
The Halo Klip delivers powerful, even illumination suitable for indoor and outdoor use. The brightness is optimised to reduce harsh shadows while keeping your subject naturally lit.
Is the clip adjustable or one-size-fits-all?
The clip is designed with a flexible, spring-loaded mechanism that fits most phone sizes and thicknesses — with or without a case.
How long does the battery last on a full charge?
On a full charge, the Halo Klip provides up to 1.5–2 hours of continuous use depending on the brightness setting selected.
